Refund policy

We want you to be completely satisfied with your order. If for any reason you are not satisfied with your purchase or have changed your mind, you may return it within 14 days from the date of purchase for a full refund, upon receipt of your order.

Return Policy
Return Period: You have 14 days from the date of purchase to initiate a return.
Shipping Costs: The customer is responsible for all return shipping costs.
Restocking Fees: There are no restocking fees.
Item Condition: Items must be returned in their original, unused condition and with all original packaging (outer box does not apply).
Complete Return: The return must be complete, with no missing parts and no damage. Otherwise, the return will be denied.
Refund Process

Once we receive your returned item and verify its condition, we will process a full refund to your original form of payment within 7 business days.

Please note: It may take longer for your bank or credit card company to process your refund.

How to Initiate a Return

To initiate a return, please contact our customer service at info@house-of-nomad.com or +351910594215 with your order number and reason for return.

Delivery time

Delivery is usually made within 2-5 business days, but can take up to 10 business days. Cash on delivery can only be cancelled after the order is received, and the return will be processed as normal, or the claim will be accepted immediately if it exceeds 10 business days.

If you have any questions about our return and refund policy, please do not hesitate to contact us.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective (not mentioned in the listing, wear and tear is a fundamental part of the items), or if you receive an incorrect item, so that we can evaluate the problem and make it right.

Exceptions/Items That Cannot Be Returned
Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers, or plants), custom products (e.g. special orders or personalized items), and personal care products (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The quickest way to ensure you receive the items you want is to return the item and, once the return has been accepted, make a separate purchase of a new item.

EU 14-Day Cancellation Period
Regardless of the above, if the items are being shipped to the European Union, you have the right to cancel or return your order within a 14-day period for any reason and without being required to provide a reason. As mentioned above, your item must be in the condition that you received it, unused and unworn, with all tags attached, and in its original packaging. You will also need to provide your receipt or proof of purchase.

Refunds
We will notify you after we have received and inspected your return and let you know if your refund is approved or not. If approved, you will be automatically refunded using your original payment method within 10 business days. Please note that it may also take some time for your bank or credit card company to process and post the refund.

If it has been more than 15 business days since your return has been approved, please contact us at info@house-of-nomad.com.